Voice over Internet Protocol (VoIP) is a communication technology that transports voice calls and other business communication data over the Internet, unlike copper cables in the PSTN. Advanced VoIP features, high-quality audio and cost savings have made traditional landline phones almost obsolete. Should I make the switch to virtual telephony? Discover the main advantages and disadvantages of VoIP below. Portability is another advantage of VoIP, especially for remote, hybrid or highly mobile teams.
Below, we answer some questions about the advantages and disadvantages of VoIP. Latency, also called ping, is the time it takes for data to travel from one destination to another. Latency during a VoIP call greater than 300 ms can cause audio to lag and intersect with each other. One of the main advantages of VoIP over other telephone systems is its affordability.
VoIP presents many opportunities for cost savings, from initial setup costs to indirect and recurring expenses, so your company can enjoy better services at a much lower cost. If the Internet speed is low, users may not be able to have a good experience with VoIP features. Because it depends on the Internet, it is prone to security threats, such as viruses and hacking. VoIP has few disadvantages, and those that remain are being resolved quickly, while its benefits continue to grow and evolve with the needs of customers and businesses.
Even though the benefits of VoIP phone systems far outweigh the disadvantages, knowing both the bad and the good can help you make a more informed decision. The biggest disadvantage of virtual telephony is that it requires a high-quality VoIP router and a reliable Internet connection. Yes, VoIP has some downsides, but the advantages outweigh them, putting technology in its class. Before you abandon your phone line and fully rely on VoIP for calls, here are the advantages and disadvantages to consider.
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